How to Get a Refund for a Game on Xbox

Xbox Refund Guide: How to Request a Game Refund on Xbox

Are you unsatisfied with a game you purchased on Xbox? Don’t worry, Microsoft offers a refund option for their customers. In this guide, we will walk you through the steps of how to refund a game on Xbox and provide important details about the refund process.


The Xbox ecosystem provides a wide range of games, DLC, in-game purchases, and subscriptions to cater to gamers’ preferences. However, sometimes the games you purchase may not meet your expectations. To address this, Microsoft has implemented the Xbox Refund program, which aims to provide justice to buyers who feel cheated.

How to Refund a Game on Xbox

If you are an Xbox owner looking to refund a game, follow these simple steps:

    How to Get a Refund for a Game on Xbox

  1. Sign in to your Microsoft account associated with the game you want to refund.
  2. Visit the Xbox Help page.
  3. Select “Gaming” and sign in to your Xbox account.
  4. Choose “Billing and Subscriptions.”
  5. Select “Most Popular” from the drop-down menu.
  6. Click on “Request a refund” under “How to file a refund request for an Xbox digital purchase.”
  7. From the list of recent purchases eligible for a refund, choose the game you want to refund.
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Keep in mind that not all refund requests are automatically accepted, as Microsoft evaluates them on a case-by-case basis. If your refund request is approved, you will receive the refunded amount via the same payment method used for the original purchase.

Games Not Eligible for Xbox Refund

It’s important to note that not all games are eligible for a refund from Microsoft. The following types of games are excluded from the refund program:

  • Games received as gifts, unless the recipient requests a refund.
  • Games purchased during a promotional deal.
  • Games bundled together.
  • Expansions and DLC (downloadable content) for games.
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How to Request a Game Refund on Xbox

To request a game refund on Xbox, follow these steps:

  1. Open your browser and go to the Xbox Support Refund Request Portal.
  2. If you have already signed in, click the sign-in button and enter your Xbox Account information.
  3. On the portal, locate the tabs labeled “Request availability” and “Refund Status.”
  4. Under “Request availability,” select the game you want to refund by checking the box next to it.
  5. Once you have selected the game, click on the “Request a Refund” button.
  6. Provide valid reasons for your refund request.
  7. Review the summary of your refund request and click the “Submit” button.

If your refund request is accepted, you will receive a full refund within a few working days.

Important Details to Remember for Xbox Refunds

To ensure a smooth refund process, remember the following details:

  • Refund requests must be made within fourteen days of the purchase date.
  • You should not have spent a significant amount of time playing the game.
  • Use the same account that was used to purchase the game when making the refund request.
  • There is no specific limit on the number of compensation requests within a year, as Microsoft has not specified a limit.
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Note that refund requests will be denied if Microsoft suspects any form of system manipulation.

For more information on Xbox refunds, you can visit the Digital Game Purchase Refund Terms section on the Xbox Support page. To request a refund, visit the Xbox Support page.