One of your customers has just said to you, “The service here is terrible.” You should say:?

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“What is it about the service that you have not liked?”

“Would you like to fill out a complaint form? I can get one for you.”

“I realize our service is poor today. We are understaffed, so I apologize.”

“I am really sorry to hear you say that, but we are trying as hard as we can.”

8 Answers

  • You should say, “Next!”

  • 1 and then #2.

  • Apologize, then offer them something free, a pen a $5.00 credit, something cheap and insignificant, that won’t hurt the company as a whole. It’s better to give them a 3 dollar trinket, and have them come back and spend $200, then for them not to come back at all.

  • tell them youre sorry, ask if there is anything you can do to make it more enjoyable, and find out what is so terrible. that way you know what they disliked, and improve on it.

    or maybe they are just one of those people that need to complain. we have many of those at the club i work at, you just cant do anything right lol in that case say sorry and give them there check and move on.

  • “What is it about the service that you have not liked?”

    You need to probe deeper to get a specific answer so that you can try to address it. The customer’s original comment is too vague to take action on.

  • There are two kinds of customer

    One: They in the group of hard to please no matter what and they are always having something to say or complain.

    The other is just has one bad experience and complain about it.

    So just depend what kind of customer and give them appropriate reponse.

  • WHAT ABOUT the sevice you don’t like

  • I would tell them, “What a coincidence! That’s what the last guy said!”


    Are you doing homework?

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